Privacy Policy

1. Introduction

Bauhinia Lodge ("we", "us", "our") is committed to handling personal data with care and discretion. This Privacy Policy explains how we collect, use, store, and protect information provided to us by individuals who enquire about or use our services. It applies to all data submitted through our website at bauhinialodge.info, by phone, or in person at 9 Hing Fat Street, Causeway Bay, Hong Kong.

We operate in accordance with Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486) ("PDPO"). If you have questions about how your personal data is handled, please contact us at [email protected].

2. Data We Collect

We may collect the following categories of personal data:

• Name, email address, and telephone number (from enquiry forms or calls)
• Information about the person enquiring about care (age, general health context, family situation)
• Correspondence records, including emails and notes from phone conversations
• Website usage data collected via cookies (see Section 6)

We collect only the information that is necessary to respond to your enquiry or to provide our services. We do not request sensitive medical data through our website.

3. How We Use Your Data

Your personal data is used for the following purposes:

• Responding to your enquiry about our residential care services
• Arranging visits, Transition Stays, or Walking Group places
• Maintaining records of ongoing residential arrangements
• Communicating with families during a resident's stay
• Improving our website and understanding how it is used

We do not use your data for marketing to third parties, and we do not sell or rent personal data to any party.

4. Legal Basis for Processing

We process personal data on the following bases:

• Consent: When you submit a form or contact us, you consent to us using that information to respond to your enquiry.
• Legitimate interest: We retain correspondence records to support continuity of care and to respond appropriately if you contact us again.
• Contractual necessity: Where a residential arrangement is in place, we process data as required to fulfil our responsibilities to residents and their families.

5. Data Retention

We retain personal data for as long as is reasonably necessary:

• Enquiry records are kept for up to 12 months if no residential arrangement follows
• Records related to active residents are retained for the duration of the arrangement and for seven years thereafter, in accordance with legal obligations
• Cookie data is retained in accordance with the cookie durations described in our Cookie Policy

6. Cookies and Website Analytics

Our website uses cookies to understand how visitors use the site and to remember your preferences. You can manage your cookie preferences at any time via our Cookie Policy page. Essential cookies are required for the site to function correctly; all others are optional.

7. Data Security

We take reasonable steps to protect personal data from unauthorised access, loss, or misuse. These include:

• Secure hosting with encrypted data transmission (HTTPS)
• Access to personal records restricted to relevant staff members only
• Regular review of internal data handling practices

In the event of a data breach that may affect your rights, we will notify the relevant parties in accordance with the PDPO and applicable guidance from the Office of the Privacy Commissioner for Personal Data (PCPD), Hong Kong.

8. Third-Party Services

We may use the following third-party services, each of which has its own privacy policy:

• Google Analytics — for understanding website usage (if enabled)
• Google Maps — for displaying our location on the website

We do not share personally identifiable information with these services beyond what is technically necessary for their function.

9. Your Rights Under the PDPO

Under Hong Kong's Personal Data (Privacy) Ordinance, you have the right to:

• Request access to personal data we hold about you
• Request correction of any inaccurate personal data
• Withdraw consent to the use of your data for optional purposes (such as analytics)
• Request deletion of data we hold, subject to any legal obligations we must fulfil

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 40 days, as required by the PDPO.

10. Children's Privacy

Our services are intended for adults aged 18 and over, or for family members enquiring on behalf of an elderly adult. We do not knowingly collect personal data from individuals under the age of 18.

11. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

For any questions, concerns, or requests related to personal data, please contact:

• Email: [email protected]
• Phone: +852 3254 7193
• Address: Bauhinia Lodge, 9 Hing Fat Street, Causeway Bay, Hong Kong

You may also contact the Office of the Privacy Commissioner for Personal Data (PCPD) at pcpd.org.hk if you believe your data rights have not been respected.